Returns and Exchanges
Refunds or exchanges may be subject to restocking fee of 15% - 30% as determined by the store management for any damaged or missing items or based on condition of use. | *Some conditions and exclusions apply: Due to nature of all electric Scooters, return or exchange are only accepted provided items are not used, not assembled, unopened, or altered from its original state or otherwise items would subject to restocking fee as above.
- Used Products: All used product sales are final sales and returns are not accepted. If there is any defect in the product that will be covered under used product specific warranty it is sold with (as applicable).
- Order Early / Pre-Orders / Special Orders: Order Early, Pre-Order, Special Orders, Backorder are terms alternatively used but in all these cases product delivery is promised at a later date. When you place an order we backorder items based on your specific order. These orders can be cancelled without penalty if your order is cancelled with in 15 days from the order date, you qualify for full refund or exchange. After 15 days has passed from the order date, you can only exchange products or receive store credit of full amount for future purchases. Once product is shipped and delivered to you, we offer 15 days of product exchange window from the date of delivery as part of customer satisfaction but refunds are not allowed.
- Online Orders: All Online Orders also qualify for the above 5 days Return / Exchange policy from the date of delivery as indicated by the carrier on the Delivery notification /tracking. To return or exchange orders placed through our website, please send us an email at info@minimotorscanada.com with your order number and reason for Exchange or Return. After 5 days has passed from the order received by tracking, you can only exchange products or receive store credit of full amount for future purchases. Our team members are available to assist you during business hours of operations.